United StatesHealthcare and life sciences2023 – ongoingMass General Brigham
AI ambient documentation across clinical practices
Mass General Brigham expanded ambient AI documentation to routine use by more than 4,000 providers
Problem
Physicians completed visit notes outside normal clinic hours. Documentation demands contributed to delays and clinician burnout.
Approach
Mass General Brigham launched an AI ambient documentation proof of concept in July 2023. It expanded the pilot to more than 800 providers a year later. The health system subsequently reported routine use by more than 4,000 providers.
Results
Takeaway
The reported reductions in after-hours work came from a precursor hybrid program involving virtual human scribes. Those findings did not measure the later AI rollout.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Mass General Brigham described its AI documentation rollout from a July 2023 pilot to routine use by more than 4,000 providers. It separately reported an evaluation of a precursor hybrid documentation program involving virtual human scribes.
Full details are in the original sources.