ChinaTechnology and telecom2025 – ongoingMeituan
LongCat customer-service agent pilot
Meituan reported better efficiency and satisfaction in its LongCat customer-service pilot
Problem
Meituan needed to handle customer inquiries efficiently while maintaining service quality.
Approach
Meituan built a customer-service agent using its own LongCat large language model. It tested the agent in pilot programmes and reported improvements in efficiency and customer satisfaction.
Results
No published figures
Takeaway
The reported improvement came from pilots; Meituan did not disclose their scale in its annual report.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Meituan described a LongCat-based customer-service agent operating in pilots. It reported better efficiency and customer satisfaction without quantifying those improvements in this disclosure.
Full details are in the original sources.