United StatesHealthcare and life sciences2025 – ongoingMercy
Ambient AI for inpatient nursing documentation
Mercy reported that high-use nurses saved 8-24 minutes per shift with Dragon Copilot, using Microsoft-provided metrics
Problem
Nurses faced substantial documentation work alongside bedside care. Mercy sought to reduce the burden of entering observations into electronic records.
Approach
Mercy worked with Microsoft and frontline nurses to develop ambient nursing capabilities in Dragon Copilot. With patient consent, the system captured spoken observations and converted them into documentation for nurses to review and file. Mercy deployed it in inpatient units in Missouri and Arkansas.
Results
Takeaway
Mercy's reported savings came from Microsoft-provided measurements. The time-saving range applied to high-use nurses.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Mercy described inpatient use of ambient nursing documentation. It attributed the reported time savings and overtime reduction to metrics provided by Microsoft.
Full details are in the original sources.