SwitzerlandRetail and e-commerce2023 – ongoingMigros Group
Migros AI-Chat for employees
Migros reported more than 7,000 active employee users of AI-Chat
Problem
Employees needed secure access to large language models.
Approach
Migros introduced AI-Chat in mid-2023. Employees used it to experiment with language models within a protected environment.
Results
more than 7,000active employee users, according to Migros’s CIO
Takeaway
Migros reported adoption while still assessing the value of language-model applications.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]Netzwoche21 Mar 2025
Migros’s CIO reported AI-Chat’s launch and employee adoption. He described continued experimentation with language models.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
