GreeceFinance and insurance2024 – ongoingNational Bank of Greece
AI document classification and information extraction
National Bank of Greece used document AI to reach 90% processing accuracy, Microsoft reported
Problem
Branch staff printed and scanned customer documents before sending them to the back office for manual extraction. An earlier rule-based OCR system supported too narrow a range of documents.
Approach
The bank built a document-processing solution with Azure AI Document Intelligence. It classified documents and extracted information, connecting the results to customer-facing systems.
Results
Takeaway
The bank replaced a constrained OCR workflow with AI classification and extraction. Microsoft reported 90% accuracy without specifying the evaluation method.
Categories
- Industry
- Finance and insurance
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described the bank's replacement of manual extraction and limited OCR with Azure document AI. It reported 90% accuracy and processing at 0.5 seconds per page.
Full details are in the original sources.
