United StatesTechnology and telecom2025 – ongoingNCR Atleos
AI-driven dispatch and diagnostics in ATM field service
NCR Atleos reported 5.8 million more ATM uptime hours in 2025 from AI-enabled diagnostics and continuous improvement
Problem
NCR Atleos services more than 600,000 ATMs worldwide. Repeat visits, extra trips and slow fixes cut the hours machines were available to bank customers.
Approach
The company used Intelligent Dispatch, an AI tool that matches the right technician to each service call. It also used Intelligent Diagnostics and remote resolution, which can remove the need for a truck visit. A fleet performance tool called CARE and a company-wide continuous improvement effort ran alongside them. The release does not give separate results for each tool.
Results
Takeaway
The release credits a stack of AI tools and process work together, so the gain cannot be assigned to any single tool.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and MLOptimization
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
NCR Atleos reports 5.8 million additional hours of ATM availability in 2025 and a 23% year-over-year improvement in revisits, retrips and outliers. It names Intelligent Dispatch, Intelligent Diagnostics, remote resolution and the CARE tool as the technology behind the gain. It gives no per-tool figures.
Full details are in the original sources.