United StatesHealthcare and life sciences2024 – ongoingOSF HealthCare
DAX Copilot ambient clinical documentation
OSF reported that DAX Copilot users saved 30–40 minutes a day on clinical notes
Problem
Clinical documentation competed with patient conversations and continued after office hours. Physicians wanted to finish notes without extending their working day.
Approach
OSF piloted Microsoft's DAX Copilot for 6 months. With patient consent, it recorded visits and drafted notes in the electronic health record. Providers reviewed and could edit each note before approval.
Results
Takeaway
The pilot combined automated drafting with clinician approval. OSF was still collecting evidence on whether saved time increased appointment capacity.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
OSF reported daily documentation savings of 30–40 minutes during its pilot. It said 150 physicians had used the tool and described clinician review before notes became permanent records.
Full details are in the original sources.