United KingdomFinance and insurance2026 – ongoingPensionBee Group
BeeBot AI customer service assistant and AI co-pilot tools
PensionBee said its BeeBot assistant can resolve more than half of live chat queries on its own
Problem
PensionBee's customer base grew quickly, and live chat queries needed to be handled without a matching rise in staff.
Approach
PensionBee used BeeBot, an AI-powered customer service assistant, to answer live chat queries, so the team could take more complex ones. It also improved AI co-pilot tools across the organisation. The company linked the two to a productivity gain in its Q2 2026 results.
Results
Takeaway
The company reported a staff productivity ratio alongside the chat figure and tied it partly to the AI tools. It did not give a separate figure for BeeBot's effect.
Categories
- Size
- Small business
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AIGenerative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
PensionBee's Q2 2026 results say BeeBot can independently resolve over 50% of live chat volume and that AI co-pilot capabilities were enhanced. It reports 1,747 Invested Customers per staff member, up 17% from 1,489.
Full details are in the original sources.