ChinaFinance and insurance2025 – ongoingPing An Insurance
AI processing of non-motor injury claims
Ping An reported 63% automation of non-motor injury claims
Problem
Non-motor claims required interpretation of complex medical records.
Approach
Ping An P&C applied AI document understanding to medical records. It incorporated this capability into automated non-motor claims processing.
Results
63%non-motor injury-claim automation rate reported by Ping An
Takeaway
The automation rate did not measure settlement accuracy.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Ping An Insurance28 Oct 2025
Ping An described AI interpretation of medical documents for non-motor claims processing. It reported 63% automation of injury claims within that workflow.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026