GreeceFinance and insurance2025 – ongoingPiraeus Financial Holdings
GenAI customer assistant
Piraeus reported 800,000+ first-year interactions with its GenAI customer assistant
Problem
Customers needed assistance with banking.
Approach
Piraeus launched a generative AI assistant. It handled customer interactions.
Results
800k+first-year interactions, reported by Piraeus
Takeaway
Interaction volume did not establish resolution quality.
Categories
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]PiraeusOct 2025
Piraeus reported the assistant's launch. First-year interactions exceeded 800,000.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
