Poder Judicial of Costa Rica
AI classifier for filings in debt-collection courts
Costa Rica's judiciary used a classifier to sort about 916,000 collection-court filings in a year, saving the work of 34 staff
Problem
Debt-collection cases make up the largest share of the judiciary's caseload, and clerks had to read and label each filing by hand before it could move on.
Approach
The judiciary's IT directorate built a model that reads scanned filings with OCR and assigns each a type code. It was piloted in a few collection courts around 2021 and later extended to the specialised collection offices. Staff still classify by hand the filings the system cannot label.
Results
Takeaway
Automated filing classification saved the equivalent of 34 full-time workers, according to the judiciary. It did not disclose how it calculated the savings.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and MLComputer vision
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
El Financiero reports on AI tools used by Costa Rica's judiciary, citing its IT directorate. The document classifier handled 140,000 documents a month and 916,000 in the previous year, saving the equivalent of 34 full-time workers and about $214,000. The judiciary also used a chatbot, a budget model and an anonymisation tool.
Full details are in the original sources.