TürkiyeFinance and insurance2025 – ongoingQNB Türkiye
IBThink call center assistant
QNB Türkiye reported fewer supervisor escalations with IBThink
Problem
Call center employees escalated internal support questions to team leaders.
Approach
IBThink answered employees during calls using an internal LLM. Call center teams maintained its reference documents.
Results
No published figures
Takeaway
Call center teams also maintained the assistant's knowledge.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer serviceInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]QNB Bank A.Ş.2025
QNB reported fewer internal support escalations. It provided no reduction percentage.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
