United StatesHealthcare and life sciences2024 – ongoingReid Health
Epic-integrated AI clinical documentation
Reid Health clinicians spent 60% less time on after-hours documentation, Abridge reported
Problem
Clinical documentation added administrative work in a rural healthcare system facing pressure on staff capacity.
Approach
Some Reid Health clinicians used Abridge for six months before an enterprise-wide agreement in August 2024. The AI generated clinical documentation within Epic's workflow. The agreement extended availability to all clinicians.
Results
Takeaway
Results preceded the broader agreement and came from the initial deployment. They did not establish the impact of the subsequent enterprise-wide expansion.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Abridge announced an enterprise-wide agreement after six months of use by some Reid Health clinicians. It reported 60% less after-hours documentation time and an 87% reduction in patient-call response time.
Full details are in the original sources.