BelgiumReal estate2026 – ongoingRetail Estates
Microsoft Copilot and DeepL for staff under an AI policy and training
Retail Estates gave 35 staff Copilot Pro licences, blocked other AI tools and trained all employees
Problem
Staff at the Belgian retail property company were interested in AI tools. The company wanted to avoid uncontrolled use of public tools on its equipment.
Approach
Retail Estates surveyed staff, then bought 35 Microsoft Copilot Pro licences inside Microsoft 365 and added the DeepL translation tool. Other public AI tools were blocked on company equipment. Inetum ran two half-day training sessions for all employees with department-specific examples. Usage is tracked on dashboards, with a qualitative review planned after a few months.
Results
Takeaway
The company limited the licences to the people who asked for them and set the rules before it widened access.
Categories
- Size
- Small business
- Industry
- Real estate
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
The IT supplier's customer story describes Retail Estates' controlled AI adoption: Copilot, DeepL, 35 Copilot Pro licences, a blocking policy and training. It reports positive staff feedback from the IT director but no measured results yet.
Full details are in the original sources.
