SingaporeManufacturing2025 – ongoingRockwell Automation
Singapore factory maintenance copilot
Rockwell estimated its maintenance copilot shortened troubleshooting onboarding from 9 months to 3
Problem
Technicians searched machine manuals and sought experienced colleagues when equipment stalled. Retiring workers also took practical maintenance knowledge with them.
Approach
Rockwell built an internal assistant using Azure OpenAI and Azure AI Search. Singapore technicians began using it in October 2025 to query manuals and veteran engineers' troubleshooting knowledge.
Results
Takeaway
The assistant made experienced workers' knowledge available during maintenance. The onboarding reduction was Rockwell's estimate.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described technicians using Rockwell's internal maintenance assistant in Singapore. Rockwell estimated that new workers learned troubleshooting in 3 months instead of 9.
Full details are in the original sources.
