United StatesTechnology and telecom2025 – ongoingRubrik
AI legal knowledge agent for sales questions
Rubrik's legal knowledge agent returned answers in under 5 minutes on average
Problem
A growing salesforce sent repetitive legal questions that consumed lawyers' time. Time-zone differences left some Asian sales representatives waiting 8 hours or more.
Approach
Rubrik and Harbor Labs built an AI agent using previous legal responses. It answered common questions and escalated unusual ones to legal staff. Human edits fed back into the knowledge base.
Results
Takeaway
The reported response time included human review. Escalation remained part of the service for uncommon questions.
Categories
- Industry
- Technology and telecom
- Business function
- Finance, risk and legalMarketing and sales
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Harbor described the agent's operation and escalation workflow. It reported average responses in under 5 minutes, including human review, and said the project received an award in 2025.
Full details are in the original sources.