MalaysiaFinance and insurance2025 – ongoingRyt Bank
Conversational AI transfers and bill payments
Ryt Bank said nearly half its users had engaged with its AI banking assistant
Problem
Ryt Bank sought to make routine banking easier for customers, including people underserved by traditional banks.
Approach
The bank enabled transfers and bill payments through Ryt AI. It developed the assistant with YTL AI Labs using the Ilmu model. The bank launched in August 2025.
Results
nearly halfshare of bank users who had engaged with Ryt AI, according to the bank
nearly twiceapp return rate among AI users relative to other users, according to the bank
Takeaway
AI users returned more often, but the reported association did not establish that the assistant caused higher engagement.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
[1]Bernama14 Apr 2026
Bernama relayed the bank's statement about conversational payments. The bank reported broad AI uptake and higher app return rates among AI users.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
