United KingdomFinance and insurance2026 – ongoingSkipton Building Society
Q assistant for investigating core-banking rules
Skipton's Q answered a banking-system question in 4 minutes in an internal comparison
Problem
Investigating Skipton's banking rules could take days.
Approach
Two engineers built Q on Azure Foundry. Its multi-agent retrieval chatbot helped technical colleagues investigate system rules.
Results
4 minutesJuly comparison answer time; the earlier address-handling investigation took several days
Takeaway
The timing covered one question, rather than average performance.
Categories
- Industry
- Finance and insurance
- Business function
- IT and R&D
- Innovation type
- Process innovation
- AI technology
- AI agentsGenerative AI
- Adoption
- Built in-house
- Evidence
- Vendor case study
Sources
Source summaries
[1]Microsoft13 Oct 2026
Microsoft described Q's internal use. It reported one timed comparison.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026