United KingdomPublic sector2025 – ongoingSomerset Council
Microsoft 365 Copilot for council staff
Somerset Council reports 10 hours saved per employee per month with Copilot
Problem
The council, formed in April 2023, wanted to cut the time staff spend on meetings, summaries and routine writing.
Approach
Somerset deployed Microsoft 365 Copilot with Microsoft's help. It is used for meeting notes, summaries and as an assistant for individual employees, and the council plans more licenses so whole teams can use it.
Results
Takeaway
The council planned to expand Copilot from individual tasks to whole teams. Microsoft did not disclose how many users the savings figure covered.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft describes the council's use of Copilot for meetings and summaries. It reports 10 hours saved per employee per month and 87% of users seeing benefits.
Full details are in the original sources.