JapanMedia and entertainment2024 – ongoing

Square Enix

Slack chatbot for game engine questions

Square Enix builds a game engine Q&A bot in three days for under 100,000 yen a month

WorkingVendor's case studyVendor ↗

Problem

Developers needed answers from game engine documentation that can exceed 6,000 pages.

Approach

The company built a Slack chatbot on Azure OpenAI Service (GPT-4) and Azure AI Search, released in February 2024. Azure servers in Japan addressed data-security concerns, and an engine integration followed in June 2024.

Results

Under 100,000 yen per monthTotal running cost including peripheral servicesVendor's case study[1]

100+Users of the chatbot in its first four monthsVendor's case study[1]

Takeaway

Azure OpenAI fees run about 50,000 yen a month, and over 100 users were on the bot in the first four months.

Sources

Square Enix customer story
Microsoft21 Feb 2025Vendor publication

Source summaries

[1]Microsoft21 Feb 2025

Square Enix made a Slack bot that answers questions from its game engine documents. Microsoft reports a three-day build, total monthly costs under 100,000 yen and over 100 users in the first four months.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026