AustraliaTechnology and telecom2026 – ongoing

Superloop Limited

Agentic AI assistants Teddy and Mo for customer service

Superloop's AI assistants now handle more customer interactions than staff, and inbound support calls fell 30%

WorkingCompany's own claim

Problem

Superloop, an Australian telco, wanted to hold down support costs while keeping customer satisfaction up as its customer base grew.

Approach

Superloop deployed two agentic AI assistants, Teddy and Mo, and two self-service app tools, Refreshify and X-Ray, to help customers fix connection problems. CEO Paul Tyler said at the half-year results that AI interactions exceeded human ones.

Results

30 percentfall in inbound support calls over 18 months from the automation tools, per the CEOCompany's own claim[1]

Takeaway

Superloop reported fewer calls and said the program delivered savings and better satisfaction scores. It gave no dollar figure.

Sources

Superloop has AI handling most of its customer service
iTnews25 Feb 2026News article

Source summaries

[1]iTnews25 Feb 2026

iTnews reported Superloop's half-year results. The CEO said its agentic AI assistants Teddy and Mo handle more interactions than humans and that inbound support calls fell 30 percent over 18 months.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026