BrazilManufacturing2023 – ongoingSuzano
Ana Maria assistant for pulp-digester operations
Suzano reported cutting digester onboarding training by 15 hours with Ana Maria
Problem
Operators searched manuals to troubleshoot digester faults.
Approach
Suzano and Microsoft implemented Ana Maria at Três Lagoas from June 2023. The Teams assistant retrieved technical guidance and past fault information using Azure OpenAI Service.
Results
15fewer onboarding training hours, according to Suzano
Takeaway
The reported saving concerned onboarding training, rather than production output.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
[1]Suzano23 Apr 2025
Suzano described Ana Maria's deployment for digester support. It reported 15 fewer onboarding training hours.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
