TaiwanTechnology and telecom2025 – ongoingTaiwan Mobile
Xiaomai customer answers and Dakebang agent assistance
Taiwan Mobile reported 97% answer accuracy for Xiaomai alongside Dakebang agent assistance
Problem
Customers needed answers while service agents needed help handling conversations.
Approach
Xiaomai answered online questions using a customer-service knowledge base. Dakebang summarized conversations and provided operating guidance to agents.
Results
97%Xiaomai answer accuracy reported by Taiwan Mobile
Takeaway
Customer answers and agent guidance served separate tasks within the service workflow.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Taiwan Mobile20 Nov 2025
Taiwan Mobile described both assistants. It reported Xiaomai's accuracy without explaining the test method.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
