TaiwanEnergy and utilities2024 – ongoing

Taiwan Power Company

AI customer-service system

Taiwan Power reported more than 100,000 uses of its upgraded AI customer service

WorkingCompany's own claim

Problem

Electricity customers needed timely information about their accounts and outages outside staffed service hours.

Approach

Taiwan Power upgraded its customer-service system with AI in 2024. The service supplied round-the-clock information about bill payments and power interruptions, and provided fraud-prevention guidance.

Results

more than 100,000uses since the AI upgrade, according to Taiwan Power in May 2025Company's own claim[1]

Takeaway

Usage established that customers accessed the service. The company did not disclose how many inquiries it resolved without staff involvement.

Sources

台電導入AI科技運用推出智能客服與APP智慧用電服務
Ministry of Economic Affairs, Taiwan15 May 2025Government publication

Source summaries

[1]Ministry of Economic Affairs, Taiwan15 May 2025

The ministry published Taiwan Power's account of its 2024 AI customer-service upgrade. The company reported more than 100,000 uses and described continuous access to payment and outage information.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026