FranceProfessional services2024 – ongoing

Talan

Microsoft 365 Copilot for client-facing and support staff

Talan: over 80% of licensed staff use Copilot daily, nearly half save 1-2 hours a week

WorkingVendor's case studyVendor ↗

Problem

The French technology and consulting group wanted higher internal productivity and a base for advising clients on AI. Recording job-candidate meetings also raised data governance questions.

Approach

Talan gave Copilot licenses to client-facing and business support staff and tailored use cases to HR, recruitment, sales and marketing. It used Microsoft Purview to meet GDPR rules and trained Copilot ambassadors. Weekly webinars ran in three languages and staff shared prompts in a library.

Results

80%+Share of licensed users who use Copilot every dayVendor's case study[1]

10-20%More responses from the right candidates to LinkedIn outreach refined with CopilotVendor's case study[1]

about halfShare of users reporting savings of 1 to 2 hours per week (nearly half)Vendor's case study[1]

Takeaway

Recruiters reported more replies from candidates after using Copilot to refine outreach. Microsoft attributed the usage figures to Talan's own staff surveys.

Sources

Talan customer story: Microsoft 365 Copilot
Microsoft26 May 2025Vendor publication

Source summaries

[1]Microsoft26 May 2025

Microsoft describes how Talan rolled out Copilot with ambassadors, webinars and a prompt library. It reports daily-use and time-saving shares from internal surveys.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026