United KingdomPublic sector2025 – ongoing

Thames Valley Police and Hampshire & Isle of Wight Constabulary

Bobbi non-emergency AI agent and victim portal

Two UK police forces cut cost per contact 97% with an AI agent and portal

WorkingVendor's case studyVendor ↗

Problem

The forces get over 400,000 non-emergency calls a year, nearly half from people asking for case updates.

Approach

The forces built an Agentforce agent named Bobbi for non-emergency conversations and a victim portal on MuleSoft. Agentforce also flags high-risk cases so operators can focus on emergencies.

Results

75%Bobbi conversations (about 200 a day) resolved without staffVendor's case study[1]

97%Reduction in cost per interactionVendor's case study[1]

£1.4MCost avoidance from self-service updatesVendor's case study[1]

Takeaway

Salesforce reported that 75% of Bobbi conversations were resolved without staff.

Sources

How UK Police Forces Are Delivering Instant Support with Agentforce
Salesforce2026Vendor publication

Source summaries

[1]Salesforce2026

Salesforce described the forces' non-emergency AI agent and victim portal built on Agentforce and MuleSoft. It reported that 75% of Bobbi conversations were resolved without staff, cost per interaction fell 97%, and self-service updates avoided £1.4 million in costs.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026