United StatesFinance and insurance2024 – ongoingTravelers
General Liability Coverage Assistant for lawsuit review
Travelers deployed its AI lawsuit-review assistant in 13 field offices
Problem
Claims professionals compared insurance policies with lawsuit complaints to determine coverage. Complaints could run to dozens of pages.
Approach
Travelers added company-specific training to Legal-BERT on its private cloud. The assistant scanned lawsuits, identified allegations relevant to coverage and summarized findings for claims professionals. Travelers reported deployment in 13 field offices while a national rollout was underway.
Results
Takeaway
Claims professionals retained responsibility for reviewing the findings. The deployment count did not establish the size of any improvement in review speed or accuracy.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Travelers described a Legal-BERT-based assistant that identified coverage-relevant allegations in lawsuits for staff review. It reported implementation in 13 field offices and an ongoing national rollout.
Full details are in the original sources.