United StatesHealthcare and life sciences2025 – ongoingUniversal Health Services
Hippocratic AI post-discharge patient calls
UHS expanded AI discharge follow-up calls after patients rated engagements 9.0 out of 10
Problem
UHS wanted more frequent contact with discharged patients to answer questions and detect changes that required clinical attention.
Approach
UHS deployed Hippocratic AI agents for telephone follow-up, initially at Summerlin Hospital Medical Center and Texoma Medical Center. The agents reviewed discharge instructions and asked about symptoms, with alerts intended for clinical staff. UHS reported contacting thousands of patients in 2025 and expanding to additional locations.
Results
Takeaway
The calls extended post-discharge outreach while retaining clinical staff as the destination for alerts. Patient engagement ratings did not establish a clinical outcome improvement.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AIAI agents
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
UHS reported deployed follow-up agents, thousands of patient contacts and expansion beyond the initial hospitals. It gave an average engagement rating of 9.0 out of 10.
Full details are in the original sources.