United StatesConstruction and engineering2025 – ongoingUnited Rentals
Manual Assist AI for equipment service
United Rentals reported more than 4,000 monthly users of its AI equipment-manual assistant
Problem
Service technicians needed to find repair instructions across equipment manufacturers' manuals while working in shops and in the field. Searching for the relevant guidance delayed troubleshooting.
Approach
United Rentals developed Manual Assist AI with AWS and expanded adoption across the company. The web application used Amazon Bedrock and OpenSearch to find manuals, summarize procedures and direct technicians to relevant pages.
Results
Takeaway
The published user count established adoption. United Rentals did not quantify changes in repair time or fleet utilization.
Categories
- Size
- Large enterprise
- Industry
- Construction and engineering
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
United Rentals reported enterprise-wide adoption of its AWS-based equipment-service assistant and more than 4,000 monthly users. It described manual retrieval and procedure summaries without quantifying repair-time savings.
Full details are in the original sources.