IndonesiaEducation2024 – ongoingUniversitas Terbuka
AI tutor on Azure inside its Moodle learning system
Indonesia's Universitas Terbuka runs an AI tutor for about 100,000 students across 500 classes
Problem
Enrollment passed 525,000 active students and tutor support could not keep up. Instructors handled hundreds of students and could take a week to answer questions or assignments.
Approach
The university built an AI tutor on Azure OpenAI, AI Foundry and Cosmos DB with retrieval over course materials. A pilot ran with about 500 students in five core classes before wider rollout.
Results
Takeaway
The tutor now supports about 100,000 students, and the university plans to double the classes involved to 1,000.
Categories
- Size
- Large enterprise
- Industry
- Education
- Business function
- Customer serviceInternal work and knowledge management
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Co-developed with a partner
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft described an Azure-based AI tutor at Indonesia's largest public university by enrollment. The tutor supported about 100,000 students across 500 classes, and the university planned to double the classes to 1,000.
Full details are in the original sources.
