University of Exeter
Learnwise Socratic tutor for first-year economics
Exeter staff reported that 85% of surveyed AI tutor users rated their experience positively, without a reduction in staff workload
Problem
Individual tutoring was difficult in a large economics module. Staff wanted students to reason through problems when using AI.
Approach
Staff configured Learnwise with approved module materials and guided questioning, then embedded it in the virtual learning environment. Procurement delayed release until week 7. Testing required changes to direct-answer behaviour and mathematical notation handling.
Results
Takeaway
Preparing and maintaining the tutor required substantial staff work. The evaluation measured student perceptions rather than causal effects on examination performance.
Categories
- Industry
- Education
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Exeter staff described their deployed Learnwise tutor and its survey results. They reported limited adoption and no reduction in staff workload.
Full details are in the original sources.