United StatesHealthcare and life sciences2026 – ongoingUniversity Hospitals
Abridge ambient documentation following a competitive pilot
University Hospitals chose Abridge after an ambient AI pilot lasting over 90 days
Problem
Clinical documentation contributed to after-hours work and clinician stress. University Hospitals also sought to reduce spending on human scribes.
Approach
The Cleveland health system tested Abridge against another ambient AI supplier. A subset of clinicians tried both products, while formal surveys and scorecards informed the selection. The health system selected Abridge and began a larger rollout.
Results
No published figures
Takeaway
Clinician preference and supplier responsiveness influenced the decision alongside numerical scoring. University Hospitals did not disclose the crossover group's size or quantified cost savings.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Abridge interviewed University Hospitals' associate chief medical information officer about a pilot lasting a little over 90 days. She said every crossover participant preferred Abridge and reported lower scribe spending and increased visit capacity without disclosing their amounts.
Full details are in the original sources.