United StatesEducation2023 – ongoing

University of Michigan

Ross Maizey operations-management AI tutor

Ross students asked a course-specific Maizey tutor over 1,000 questions during fall semester

WorkingCompany's own claimOfficial ↗

Problem

An operations-management class needed support outside teaching hours. Repeated questions around assessments consumed instructor time.

Approach

Ross faculty tested Maizey against ChatGPT, then created a tutor using course materials. Maizey drew on a Canvas knowledge base and cited material in its answers. Students could ask questions at any hour.

Results

over 1,000questions students asked Maizey during fall semester, per U-MCompany's own claim[1]

5 to 12estimated instructor hours saved weekly, calculated from question volume and assumed response timeCompany's own claim[1]

Takeaway

The time-saving estimate assumed instructors would otherwise spend 2 minutes answering each question; it was not a direct workload measurement.

Sources

How U-M’s AI services are making a difference in the classroom
University of Michigan Office of the Provost2024Company publication

Source summaries

[1]University of Michigan Office of the Provost2024

U-M described Ross's course-specific Maizey tutor and its use around assessments. It reported question volume and a calculated estimate of instructor time saved.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026