United StatesEducation2025 – ongoing

University of Minnesota Twin Cities

CFANS Crisp student-support SMS chatbot

CFANS reported 713 automatic resource connections through its Crisp student-support chatbot

WorkingCompany's own claimOfficial ↗

Problem

Students facing academic or personal difficulties needed timely connections to campus support. Staff also needed to identify students requiring individual follow-up.

Approach

CFANS used Crisp, an AI-powered SMS chatbot, for proactive check-ins and student questions. It connected students to relevant resources and flagged cases for staff. University personnel reviewed feedback and intervened when personal support was needed.

Results

713automatic resource connections over the preceding year, per CFANSCompany's own claim[1]

200students flagged for personalized staff follow-up over the preceding yearCompany's own claim[1]

57%active engagement rate reported by CFANSCompany's own claim[1]

Takeaway

Crisp combined automatic referrals with staff follow-up. The reported engagement figures did not establish an improvement in retention.

Sources

Engaging, connecting, and taking action: How Crisp is transforming the CFANS student experience
University of Minnesota CFANS28 Aug 2026Company publication

Source summaries

[1]University of Minnesota CFANS28 Aug 2026

CFANS described Crisp's student check-ins and referral workflow. It reported engagement, automatic resource connections and students flagged for staff follow-up over the previous year.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026