United StatesPublic sector2025 – ongoingU.S. Department of Veterans Affairs
VA GPT employee assistant
VA reported about 100,000 employees onboarded to its internal generative AI assistant
Problem
VA employees needed access to generative AI tools approved for use with departmental data. Public services were not approved for sensitive VA information.
Approach
VA expanded access to VA GPT, its internal generative AI chat tool. Its September 2025 compliance plan reported about 100,000 onboarded users and estimated weekly time savings. Staff remained responsible for checking generated work for accuracy.
Results
Takeaway
VA reported broad access alongside estimated time savings. Onboarded users did not establish how many employees used the assistant regularly.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
VA reported about 100,000 onboarded VA GPT users and estimated savings of 2-3 hours per user each week. The department described restrictions on sensitive data in public AI services and required employees to check generated output.
Full details are in the original sources.