SpainProfessional services2026 – ongoing

Verisure plc

Customer Insights engine for proactive retention contacts in Spain

Verisure used AI analysis to support proactive contact with 42k customers in Spain

WorkingCompany's own claimOfficial ↗

Problem

Verisure needed to identify customer concerns early enough for staff to resolve them. Some opportunities for proactive contact were not previously identifiable.

Approach

Verisure deployed its AI-powered Customer Insights engine in Spain. The system analyzed customer interactions and supported proactive follow-up by staff. Verisure reported improved Net Promoter Scores after those contacts.

Results

42kcustomers proactively contacted in Q1 2026, according to VerisureCompany's own claim[1]

over 400,000customer interactions analyzed using AI in Q1 2026, according to VerisureCompany's own claim[1]

Takeaway

AI analysis fed a staff-led follow-up process. Verisure did not disclose the size of the NPS improvement or an attributable reduction in cancellations.

Sources

Verisure Q1 2026 Results
Verisure5 May 2026Company publication

Source summaries

[1]Verisure5 May 2026

Verisure reported analyzing over 400,000 interactions following the engine's launch in Spain. Staff contacted 42k customers in the quarter, with an unspecified improvement in Net Promoter Scores.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026