VietnamFood and restaurants2024 – ongoingVinamilk
In-house order coordination system with AI checking of delivery photos
Vinamilk replaced manual checking of delivery photos, a task that cost more than $3 million a year, with an in-house AI system
Problem
Vinamilk checked delivery photos by hand, which needed a large workforce. The manual checking used to cost the company more than US$3 million each year.
Approach
Vinamilk's own tech team built an order coordination system that uses AI to check delivery images automatically. The system processes hundreds of thousands of images within minutes. During the Shopee 11/11 sale in 2024 it handled order volume 18 times that of a normal day.
Results
Takeaway
Vinamilk automated a repetitive image-checking task that had needed many staff. Vinamilk did not give an exact figure for the savings.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Production and qualityLogistics and supply chain
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The article says Vinamilk's tech team built an AI-powered order coordination system that automated delivery-photo checking. It says manual checking had cost more than US$3 million a year. It also reports processing of hundreds of thousands of images within minutes and an 18-fold order surge handled during Shopee 11/11 in 2024.
Full details are in the original sources.
