GreeceTechnology and telecom2019 – ongoing

Vodafone Greece

TOBi customer service assistant

Vodafone Greece's TOBi handled approximately 250,000 queries monthly, according to reported operating figures

WorkingCompany's own claim

Problem

Vodafone Greece faced a substantial volume of customer service inquiries. Handling those contacts required human support capacity.

Approach

Vodafone Greece used its AI-powered TOBi assistant to respond to customer queries. The assistant resolved inquiries directly, with unresolved contacts transferred to human representatives.

Results

approximately 250,000customer queries handled monthly, as reported by Greek City TimesCompany's own claim[1]

almost two-thirdsTOBi inquiries resolved without human transfer, as reported by Greek City TimesCompany's own claim[1]

Takeaway

The reported resolution share covered queries handled by TOBi. It did not establish the share of all customer contacts automated.

Sources

Greek Telecom and Banking Giants Replace Call Centre Operators with AI Responders
Greek City Times28 Jul 2026News article

Source summaries

[1]Greek City Times28 Jul 2026

Greek City Times reported TOBi's use in Greece. It gave monthly query volume of approximately 250,000 and resolution without transfer for almost two-thirds.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026