United StatesTechnology and telecom2025Workado (formerly Content at Scale AI)
AI Content Detector sold as 98 percent accurate
FTC order bars Workado from unsupported accuracy claims after its AI detector scored 53 percent in testing
Problem
Workado advertised its AI Content Detector as 98 percent accurate at telling AI text from human text. The FTC said independent testing found 53 percent accuracy on general-purpose content.
Approach
The FTC alleged the model was trained or fine-tuned only to classify academic writing. It proposed the consent order on 28 April 2025 and approved the final order by a 3-0 vote, announced on 28 August 2025. Workado may not make effectiveness claims without competent and reliable evidence and must email eligible customers.
Results
Takeaway
The FTC order required evidence for effectiveness claims and notices to eligible customers.
Categories
- Size
- Small business
- Industry
- Technology and telecom
- Business function
- Marketing and sales
- Innovation type
- Product and service innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Regulator, audit or court
Sources
Source summaries
The FTC announced a proposed order after Workado claimed 98 percent accuracy while independent testing found 53 percent. The proposed order required evidence for claims, customer notices and compliance reports.
The FTC announced final approval of the order by a 3-0 vote after public comment. The terms match the proposal: evidence for claims, emails to customers and four years of compliance reports.
Full details are in the original sources.
