SwitzerlandManufacturing2026 – ongoingAccelleron
Foxy assistant for IT service requests
Accelleron's AI-supported Ticket-Fox recorded 88% user satisfaction, according to Microsoft
Problem
Employees had to find the correct catalog item before submitting an IT request. Incomplete requests required follow-up from support staff.
Approach
Accelleron embedded Foxy, built with Microsoft Copilot Studio, in its Ticket-Fox application. Employees described their needs in natural language, and Foxy suggested an item or asked a clarifying question. Catalog permissions were applied before the model received candidates, and employees confirmed the selection.
Results
Takeaway
Foxy helped employees select services while catalog authorization remained outside the model.
Categories
- Industry
- Manufacturing
- Business function
- IT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Foxy's deployment within Ticket-Fox. It reported 88% user satisfaction and 92% satisfaction among human support agents for the agent-supported system.
Full details are in the original sources.
