United StatesFinance and insurance2025 – ongoingAmerican International Group
Underwriter Assistance for insurance submissions
AIG put its underwriting assistant into production and reported submission preparation within 1 day
Problem
Underwriters needed to extract information from broker documents and combine it with internal and external data. Submissions also needed prioritization before review.
Approach
AIG deployed Underwriter Assistance in its Financial Lines Private Not-for-Profit segment. The system used Claude with Palantir and AWS services to ingest documents and prepare prioritized summaries. Underwriters reviewed the AI output before proceeding.
Results
Takeaway
The reported preparation time ended at underwriter review. It did not represent the full time to issue a policy.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
AIG confirmed production use in Financial Lines Private Not-for-Profit and described its submission preparation workflow. It reported preparation within 1 day, followed by human underwriting assessment.
Full details are in the original sources.