United StatesFinance and insurance2026 – ongoingArthur J. Gallagher & Co.
AI claims summarization
Gallagher said AI reduced claims review from 1–2 hours to minutes
Problem
Adjusters manually reviewed hundreds of claims notes.
Approach
Gallagher built its AI platform on Microsoft Foundry. AI summarized claims files with human oversight.
Results
minutesclaims review time, previously 1–2 hours, according to Gallagher's CIO in Microsoft's customer story
Takeaway
Summaries shortened document review while adjusters retained oversight.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
[1]Microsoft7 May 2026
Microsoft described Gallagher's AI claims summarization with human oversight. Gallagher's CIO said review time fell from 1–2 hours to minutes.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026