TürkiyeFinance and insurance2025 – ongoingAkbank
Akbanklı Asistan employee knowledge assistant
Akbank said its employee assistant answered more than 30,000 questions monthly
Problem
Employees needed quick access to information for their work.
Approach
Akbank developed Akbanklı Asistan with generative AI. Employees could add specialist knowledge collections and create assistants for their own work areas by 2025.
Results
more than 30,000employee questions answered monthly, according to Akbank
over 90%answer accuracy claimed by Akbank
Takeaway
Akbank reported answer accuracy without explaining its evaluation method.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Akbank2026
Akbank reported monthly volume above 30,000 employee questions and accuracy above 90%. It described employee-created specialist assistants.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
