TürkiyeFinance and insurance2025 – ongoingAkbank
Bank-specific language model for documents and written requests
Akbank reported processing 1.6 million written requests monthly without human intervention
Problem
Akbank needed to process written requests and documents, including handwriting.
Approach
Akbank trained a bank-specific large language model for document processing. It reported that the model understood handwriting and supported processing written requests without human intervention.
Results
1.6 millionwritten requests processed monthly without human intervention, according to Akbank
Takeaway
The reported volume did not establish an error rate or the share of all requests handled automatically.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Akbank2026
Akbank described its handwriting-capable language model. It reported 1.6 million written requests processed monthly without human intervention.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
