United StatesFinance and insurance2018 – ongoingAssurant
Shift AI fraud detection for claims investigations
Assurant integrated Shift AI into claims investigations after a trial identified fraud cases
Problem
Assurant needed to detect changing claims-fraud patterns and reduce the analysis required of its Special Investigations Unit.
Approach
Assurant began working with Shift Technology in 2018 and selected its fraud-detection system after a trial. Shift customized investigation workflows and refined models for specialty-vehicle and weather-related schemes.
Results
No published figures
Takeaway
The deployment combined fraud alerts with investigation workflows. Shift reported increased case acceptance without publishing the size of the increase.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Shift described customized investigation workflows and models for changing fraud schemes at Assurant. An Assurant investigations leader said analysis that previously required days could be completed in minutes.
Full details are in the original sources.