United KingdomFinance and insurance2019 – ongoingAtrium Underwriters
Tautona AI for initial evaluation of North American property claims
Atrium put Tautona AI into live property-claims evaluation after a lengthy pilot
Problem
Atrium wanted faster and more consistent handling of North American property claims. Initial evaluation required staff to interpret claims information before progressing the adjustment process.
Approach
Atrium began working with Tautona through Lloyd’s Lab in 2019. The teams developed and tested an AI system for initial claims evaluation. After the pilot, Atrium implemented the system for live North American property claims.
Results
No published figures
Takeaway
Atrium moved from a narrowly scoped experiment to live claims processing through extended testing. The deployment covered initial evaluation rather than the entire claims-adjustment process.
Categories
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
Reinsurance News reported that Atrium and Tautona completed a lengthy pilot and were already using the system for live claims. Atrium’s claims representative said the partnership sought faster and more consistent outcomes for brokers and clients.
Insurance Business traced the partnership to Lloyd’s Lab in 2019. It described an initial proof of concept followed by broader testing and integration work involving Atrium’s claims, IT and compliance staff.
Full details are in the original sources.