SingaporeFinance and insurance2024 – ongoingBank of Singapore
HOLMES AI support for relationship managers
OCBC reported productivity gains of up to 20% from HOLMES AI at Bank of Singapore
Problem
Relationship managers needed investment material for client discussions.
Approach
Bank of Singapore used HOLMES AI to prepare talking points. It also curated personalized investment material and multi-asset strategies.
Results
Up to 20%relationship-manager productivity improvement, according to OCBC
Takeaway
HOLMES supplied relationship managers with material for client discussions. OCBC did not explain how it measured the productivity gain.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Marketing and salesInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Recommendation and personalization
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]OCBC2025
OCBC described HOLMES AI at its private-banking subsidiary. It reported productivity gains of up to 20%.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
