United StatesProfessional services2023 – ongoingBoston Consulting Group
ChatGPT Enterprise and employee-built assistants
BCG employees built over 6,000 custom GPTs after enterprise rollout
Problem
BCG sought efficiencies in consulting and administrative work.
Approach
BCG gave all employees ChatGPT Enterprise in October 2023. Staff built assistants for document summaries and client correspondence.
Results
over 6,000custom GPTs created, according to BCG executives
Takeaway
Assistant counts measured creation, without establishing time savings.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]Computerworld27 Aug 2024
Executives described firmwide access and employee-built assistants. They reported creation counts rather than measured productivity.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026