ColombiaProfessional services2024 – ongoing

BDO Colombia

BeTIC 2.0 virtual assistant for internal requests

BDO Colombia's virtual assistant cuts internal operational load 50%

WorkingVendor's case studyVendor ↗

Problem

Internal requests came through several channels and were handled manually. This caused errors, duplicated work and slow replies.

Approach

BDO built BeTIC 2.0 in Copilot Studio and Power Platform, linked to Dataverse, Active Directory and SharePoint. It centralizes requests and automates payroll and finance tasks around the clock.

Results

50%Reduction in internal operational burdenVendor's case study[1]

USD 20,000Approximate annual savingsVendor's case study[1]

Takeaway

Centralizing requests and automating payroll and finance tasks reduced manual work. Microsoft reports a 50% lower operational burden, about USD 20,000 saved a year and over 1,700 requests handled since launch.

Sources

BDO Colombia customer story (Copilot Studio)
Microsoft2025Vendor publication

Source summaries

[1]Microsoft2025

Microsoft describes BDO Colombia's assistant for payroll and finance requests. It reports a 50% reduction in operational burden and annual savings of about USD 20,000.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026