United KingdomProfessional services2026 – ongoingBequeathed
MyIntent AI chatbot for online Will writing
Bequeathed's lawyers produced 28% more Wills per hour after an AI chatbot took over the fact-gathering
Problem
Bequeathed ran MyIntent, an online Will-writing service used by UK solicitors and charity partners. Gathering a client's details took many questions and often needed follow-up video appointments with a lawyer.
Approach
Bequeathed added an AI chatbot built on IBM watsonx.ai. Users describe their situation in everyday language and the system works out the information needed. IBM partner Prolifics built it over three months.
Results
Takeaway
Letting clients explain their situation in plain words cut the questions asked and the lawyer time needed per Will.
Categories
- Size
- Small business
- Industry
- Professional services
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
IBM describes how Bequeathed added a watsonx.ai chatbot to its MyIntent Will-writing platform, built by partner Prolifics in three months. It reports 30% fewer questions per user, 22% fewer follow-up video appointments and 28% more Wills per lawyer hour.
Full details are in the original sources.
